Rackspace = Fantastic!

I though I'd write a few words about a company that makes me glad I'm in the web design business. Rackspace has been a truly extrordinary company to work with. The quality of their service has been outstanding. Every time I speak to someone there they are happy, up beat, knowledgable-- or have ready access to a person who knows the answers. While the quality of the ingredients (hardware, bandwith, etc.) is top of the line, what stands out is the quality and availability of the people.

That isn't to say that they have a team of all-knowing Internet gods on staff 24-7. I have been able to stump them a few times. (To be fair, these stumper questions were about email management software. Something that was not part of their offering and really doesn't pertain to hosting directly.)

I think the best part of their servce has been their complete willingness to either walk me through operations I was not familiar with or just take over the process and fix things to my specifications. Rackspace is the kind of company that stands for quality in the true meaning of the word and I'm very pleased to be doing business with them.